Legal Policies

Terms & Conditions

Effective Date: August 20, 2025 | Last Updated: August 20, 2025

1. Acceptance of Terms

By accessing our cafe, using our website, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these terms, please discontinue use of our services.

2. Services Provided

Breviax Cafe provides the following services:

• Food & Beverage Service: Coffee, specialty drinks, light meals, and pastries at our Toronto location
• Online Services: Website information, contact forms, and digital communications
• Event Services: Community events, workshops, private bookings, and educational sessions
• Catering Services: Off-site food and beverage service for private events
• Retail Products: Coffee beans, merchandise, and branded items

3. Customer Responsibilities

As a customer of Breviax Cafe, you agree to:

• Provide accurate and complete information when requested
• Treat our staff, other customers, and property with respect and courtesy
• Follow all posted health and safety guidelines
• Comply with local laws and regulations while on our premises
• Report any issues, concerns, or incidents promptly to our staff
• Respect our business hours and operational policies

4. Payment and Pricing

Payment terms and conditions:

• Payment Due: Payment is required at the time of service unless otherwise arranged
• Accepted Methods: Cash, major credit cards, debit cards, and approved digital payment methods
• Pricing: All prices include applicable taxes and are subject to change without notice
• Currency: All transactions are processed in Canadian Dollars (CAD)
• Disputed Charges: Any payment disputes must be reported within 30 days of the transaction

5. Reservation and Cancellation Policy

For events and catering services:

• Reservations may require a deposit or full payment in advance
• Cancellation policies vary by service type (see Refund Policy below)
• Changes to confirmed bookings must be made at least 48 hours in advance
• No-shows may result in forfeiture of deposits or full payment

6. Intellectual Property Rights

All content on our website and marketing materials, including but not limited to text, graphics, logos, images, recipes, and audio-visual content, is the exclusive property of Breviax Cafe and is protected by Canadian and international copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.

8. Limitation of Liability

To the maximum extent permitted by law:

• Breviax Cafe's total liability shall not exceed the amount paid for the specific service in question
• We are not liable for indirect, incidental, special, or consequential damages
• We are not responsible for personal property loss or damage while on our premises
• Customers with allergies or dietary restrictions use our services at their own risk, though we provide ingredient information upon request

9. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government regulations, public health emergencies, or acts of God.

10. Governing Law

These Terms are governed by the laws of Ontario, Canada, and any disputes will be resolved in the courts of Toronto, Ontario.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new Terms.

Privacy Policy

Effective Date: August 20, 2025 | Last Updated: August 20, 2025

1. Information We Collect

Personal Information:

We may collect the following personal information when you interact with our services:

• Contact Information: Name, email address, phone number, mailing address
• Payment Information: Credit card details, billing address (processed securely through third-party providers)
• Service Preferences: Dietary restrictions, beverage preferences, event attendance history
• Communication Records: Email correspondence, feedback forms, survey responses
• Marketing Preferences: Newsletter subscriptions, promotional communications consent

Automatically Collected Information:

• Website Analytics: IP address, browser type, device information, pages visited
• Cookies: Website usage patterns, preferences, session information
• Location Data: General geographic location (if permitted by your device settings)

2. How We Use Your Information

We use collected information for the following purposes:

Service Delivery:

• Process orders and payments
• Manage event registrations and bookings
• Provide customer support and respond to inquiries
• Accommodate dietary restrictions and preferences

Business Operations:

• Improve our products and services
• Conduct market research and analyze customer trends
• Maintain business records and financial reporting
• Ensure security and prevent fraud

Marketing Communications (with your consent):

• Send newsletters and promotional offers
• Notify you about events and special promotions
• Share coffee education content and tips

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

Service Providers:

• Payment processors (Stripe, Square, PayPal)
• Email marketing services (with your consent)
• Web analytics providers (Google Analytics, anonymized data)
• IT support and security services

Legal Requirements:

• When required by law, court order, or government request
• To protect our rights, property, or safety
• To investigate suspected fraud or violations of our terms
• In connection with a business transaction (merger, acquisition)

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for all employees
• Secure Disposal: Safe destruction of personal information when no longer needed

5. Your Privacy Rights (PIPEDA Compliance)

Under Canadian privacy law, you have the following rights:

Access:

• Request a copy of the personal information we hold about you
• Learn about how your information is used and shared
• Understand our privacy practices and policies

Correction:

• Request correction of inaccurate or incomplete information
• Update your contact details and preferences

Withdrawal of Consent:

• Unsubscribe from marketing communications at any time
• Withdraw consent for specific uses of your information
• Note: Some services may not be available if consent is withdrawn

Deletion:

• Request deletion of your personal information (subject to legal and business requirements)
• Close your customer account and associated data

6. Data Retention

We retain personal information only as long as necessary:

• Transaction Records: 7 years (as required by Canadian tax law)
• Marketing Lists: Until you unsubscribe or request removal
• Website Analytics: 26 months (Google Analytics default)
• Email Communications: 3 years unless deletion requested
• CCTV Footage: 30 days (security purposes only)

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about:

• Types of cookies we use
• How to manage your cookie preferences
• Third-party cookies and tracking

8. International Data Transfers

Your personal information is primarily stored and processed in Canada. Some service providers may be located outside Canada, in which case your information may be subject to foreign laws. We ensure appropriate safeguards are in place for any international transfers.

9. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and, if you have provided an email address, by sending you a notification.

Cookie Policy

Effective Date: August 20, 2025 | Last Updated: August 20, 2025

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us remember your preferences, understand how you use our website, and improve your overall experience.

2. Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly:

• Session Management: Keep you logged in during your visit
• Security: Protect against cross-site request forgery
• Form Data: Remember information you've entered in forms
• Shopping Cart: Maintain items in your cart (if applicable)

Analytics Cookies (Optional)

These cookies help us understand how visitors use our website:

• Google Analytics: Tracks page views, session duration, and user behavior (anonymized)
• Performance Monitoring: Identifies slow-loading pages and technical issues
• Traffic Sources: Shows how visitors found our website

Functional Cookies (Optional)

These cookies remember your preferences and choices:

• Language Settings: Remember your preferred language
• Accessibility: Store accessibility preferences
• Theme Preferences: Remember display settings

Marketing Cookies (Optional)

These cookies are used for advertising and social media integration:

• Social Media: Enable sharing on Facebook, Instagram, Twitter
• Advertising: Show relevant ads based on your interests
• Remarketing: Display ads to previous website visitors

3. How to Manage Cookies

Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and Site Permissions

Cookie Banner

When you first visit our website, you'll see a cookie banner allowing you to:

• Accept all cookies
• Accept only essential cookies
• Customize your preferences

4. Third-Party Cookies

Our website may include content from third parties that set their own cookies:

5. Cookie Duration

Different cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain until they expire or you delete them manually
• Analytics Cookies: Typically expire after 24 months
• Marketing Cookies: Usually expire after 12 months

6. Impact of Disabling Cookies

If you disable cookies, some website features may not work properly:

• Contact forms may not remember your information
• Website preferences will not be saved
• Some interactive features may be limited
• We cannot provide personalized recommendations

Refund Policy

Effective Date: August 20, 2025 | Last Updated: August 20, 2025

1. General Refund Philosophy

We strive for complete customer satisfaction with every interaction. If you're not satisfied with your purchase or experience, please speak with our staff immediately so we can address your concerns promptly and appropriately.

2. Food and Beverage Refunds

Immediate Issues (Same Visit):

Full refund or replacement will be provided if:

• Incorrect Order: Item received is different from what was ordered
• Quality Issues: Food or beverage does not meet our quality standards
• Temperature Problems: Hot beverages served cold or cold beverages served warm
• Allergen Issues: Undisclosed allergens that cause adverse reactions
• Preparation Errors: Wrong milk type, incorrect customizations, etc.

Partial Consumption:

Refunds for partially consumed items are evaluated on a case-by-case basis considering:

• Nature and severity of the issue
• Extent of consumption before issue was identified
• Customer's previous experience with similar items
• Staff assessment of the complaint

Taste Preferences:

While we want every customer to enjoy their order, refunds for taste preferences alone are limited to:

• First-time customers trying new specialty drinks
• Items that significantly differ from menu descriptions
• Situations where staff recommendations were clearly inappropriate

3. Event and Workshop Refunds

Customer-Initiated Cancellations:

• More than 7 days before event: Full refund minus $5 processing fee
• 48-72 hours before event: 75% refund
• 24-48 hours before event: 50% refund
• Less than 24 hours: No refund, but may transfer to future event
• No-shows: No refund, no transfer

Event Cancellation by Breviax:

• Full refund for any event cancelled by Breviax
• Alternative: Credit for future events of equal or greater value
• Priority booking for rescheduled events
• Compensation for travel expenses in exceptional circumstances

Weather and Emergency Exceptions:

Full refunds provided for cancellations due to:

• Severe weather warnings issued by Environment Canada
• Public health emergencies or government restrictions
• Personal emergencies (medical, family) with documentation
• Public transit disruptions affecting event access

4. Catering Services Refund Policy

Cancellation Timeline:

• More than 14 days before event: Full refund minus 10% processing fee
• 7-14 days before event: 80% refund
• 3-7 days before event: 50% refund
• Less than 3 days: 25% refund for perishable items, no refund for services rendered

Service Issues:

Full or partial refunds may be provided for:

• Late delivery without prior notification
• Incorrect or missing items
• Quality issues with food or beverages
• Equipment failures on our part

Weather and Force Majeure:

• Full refund if we cannot deliver due to extreme weather
• Rescheduling options with no additional fees
• Partial refunds if service is significantly impacted

5. Retail Product Refunds

Coffee Beans and Merchandise:

• Unopened Items: Full refund within 14 days with receipt
• Defective Products: Full refund or exchange regardless of timeframe
• Opened Coffee Beans: Refund if beans are stale, defective, or significantly different from description
• Merchandise: Exchange or refund for manufacturing defects

6. Gift Cards and Store Credit

• Gift Card Refunds: Not available unless required by law
• Promotional Credits: Non-refundable and non-transferable
• Expired Credits: May be honored within 30 days of expiration at management discretion

7. Refund Processing

Processing Times:

• Cash Purchases: Immediate cash refund
• Card Payments: 3-5 business days to original payment method
• Digital Payments: 1-3 business days depending on provider
• Large Catering Orders: 5-10 business days for complex refunds

Required Information for Refunds:

• Original receipt or proof of purchase
• Date and time of original transaction
• Description of the issue or reason for refund
• Contact information for follow-up

8. Non-Refundable Items and Services

• Gift cards (unless required by law)
• Promotional items received free of charge
• Services already fully rendered without complaint
• Custom or personalized orders (unless defective)
• Downloadable content or digital products

9. Dispute Resolution

If you're not satisfied with our initial refund decision:

• Step 1: Speak with a manager or supervisor
• Step 2: Submit written complaint to management team
• Step 3: Management review within 5 business days
• Step 4: Final decision communicated in writing

Corporate Information

Last Updated: August 20, 2025

1. Business Registration Details

2. Registered Office Address

3. Corporate Structure and Leadership

Board of Directors:

• President & CEO: Alex Chen
• Vice President & COO: Jamie Morrison
• Secretary-Treasurer & CFO: Sofia Rodriguez

Key Management:

• Head Roaster: Alex Chen
• Community Manager: Jamie Morrison
• Operations Manager: Sofia Rodriguez
• Head Barista: Marcus Thompson

4. Business Licenses and Permits

5. Insurance Coverage

We maintain comprehensive business insurance to protect our customers, employees, and business operations:

• General Liability Insurance: $2,000,000 coverage
• Product Liability Insurance: $1,000,000 coverage
• Property Insurance: Full replacement value coverage
• Workers' Compensation: WSIB coverage for all employees
• Business Interruption: 12 months coverage
• Cyber Liability: $500,000 coverage for data breaches

6. Professional Memberships and Certifications

Industry Associations:

• Specialty Coffee Association (SCA) - Member since 2019
• Coffee Association of Canada - Active member
• Restaurants Canada - Ontario chapter member
• Ontario Restaurant Hotel & Motel Association

Business Organizations:

• Canadian Federation of Independent Business (CFIB)
• Toronto Board of Trade
• Entertainment District BIA - Local business improvement area
• Toronto Association of Business Improvement Areas

Certifications:

• Fair Trade Certified: Fair Trade Canada approved retailer
• Organic Certified: Certified organic coffee retailer
• Food Safety Training: All staff certified in food safety
• Accessibility: AODA compliant facility

7. Banking and Financial Information

Primary Banking Institution: Royal Bank of Canada (RBC)
Accounting Firm: Toronto Coffee & Restaurant CPAs
Legal Counsel: Wellington Street Legal Services

8. Environmental and Social Responsibility

• Carbon Neutral Commitment: Offsetting 100% of operational emissions
• Waste Reduction: Zero single-use plastic policy
• Local Sourcing: 60% of food items sourced within 100km
• Community Support: 2% of profits donated to local charities

9. Contact Information for Corporate Matters

Google Ads Compliance Notice

Last Updated: August 20, 2025

1. Our Advertising Standards Commitment

We adhere to the following principles in all our advertising and marketing efforts:

2. Google Ads Policy Compliance

Our website and all advertising content fully comply with Google Ads policies in the following areas:

Content Policies:

• Prohibited Content: We do not advertise any prohibited products or services
• Restricted Content: All content meets appropriate audience guidelines
• Editorial Standards: Professional spelling, grammar, and presentation
• Image Quality: High-resolution, clear, and relevant images only

Landing Page Experience:

• Relevant Content: Landing pages directly relate to ad content
• Easy Navigation: Clear, intuitive website structure
• Mobile Friendly: Fully responsive design for all devices
• Fast Loading: Optimized for quick page load times

Data Collection and Privacy:

• Privacy Policy: Comprehensive and easily accessible
• Data Protection: PIPEDA compliant data handling
• Cookie Disclosure: Clear information about cookie usage
• Consent Management: Proper consent mechanisms in place

3. Canadian Advertising Standards Compliance

We strictly adhere to all Canadian advertising regulations and standards:

Canadian Code of Advertising Standards:

• Accuracy and Clarity: All advertisements are accurate and clearly presented
• Disguised Advertising: No misleading or hidden advertising techniques
• Price Claims: All price advertisements comply with Canadian guidelines
• Testimonials: Genuine endorsements from real customers only

Competition Act Requirements:

• False or Misleading Representations: Zero tolerance policy
• Comparative Advertising: Any comparisons are factual and fair
• Promotional Contests: All promotions comply with federal and provincial laws
• Environmental Claims: Any green claims are substantiated

Provincial Consumer Protection:

• Ontario Consumer Protection Act: Full compliance
• Door-to-Door Sales: Not applicable to our business model
• Internet Sales: Comply with online commerce regulations
• Refund Policies: Clear and fair refund terms

4. Food and Beverage Advertising Guidelines

As a food service business, we follow specific industry guidelines:

Health Canada Requirements:

• Nutritional Claims: Any health claims are Health Canada approved
• Allergen Information: Clear allergen warnings and information
• Ingredient Lists: Accurate and complete ingredient disclosure
• Organic Claims: Certified and verified organic product claims only

Responsible Marketing:

• Caffeine Content: Appropriate disclosure of caffeine levels
• Dietary Restrictions: Clear information about dietary accommodations
• Portion Sizes: Accurate representation of serving sizes
• Food Photography: Realistic representation of actual products

5. Health and Safety Claims Verification

Any health-related statements about our products are:

• Evidence-Based: Supported by scientific research and data
• Health Canada Compliant: Meet all federal health claim requirements
• Appropriately Qualified: Include necessary disclaimers and limitations
• Not Medical Claims: Do not claim to diagnose, treat, cure, or prevent any medical conditions

6. Social Media and Digital Marketing Standards

• Platform Compliance: Adhere to Facebook, Instagram, and Twitter advertising policies
• Sponsored Content: Clearly label all sponsored or promoted posts
• Influencer Partnerships: Ensure proper disclosure of partnerships
• User-Generated Content: Obtain proper permissions before featuring customer content

7. Monitoring and Compliance Process

Regular Review Procedures:

• Monthly Reviews: All advertising content reviewed monthly
• Policy Updates: Immediate updates when policies change
• Staff Training: Regular training on advertising standards
• External Audits: Annual compliance audits by third parties

Compliance Documentation:

• Maintain records of all advertising claims and supporting evidence
• Document approval processes for all marketing materials
• Keep training records for all staff involved in marketing
• Maintain correspondence with regulatory bodies

8. Reporting Advertising Concerns

We take advertising standards seriously and welcome feedback. If you have concerns about our advertising practices:

9. Continuous Improvement and Updates

We are committed to continuous improvement in our advertising practices:

• Policy Monitoring: Regular monitoring of changes to advertising regulations
• Industry Best Practices: Staying current with industry developments
• Staff Training: Ongoing education for all marketing team members
• Technology Updates: Ensuring our website and systems remain compliant